Developers
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Recent activity by Developers-
How do I get a faster answer?
Include the asset name, when it started and whether it's ongoing, any error/screenshot (no passwords or keys), and the matching category.
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What do the statuses mean?
New (received) Open (in progress)Pending (waiting on you)Solved (resolved, auto-closes)Closed (complete)
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What do the priorities mean?
UrgentHighNormalLowUrgent/high are for issues affecting live monitoring or access and are actioned first.
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What do the ticket types mean?
Question (need info)Incident (something broke)Problem (root cause behind incidents)Task (work for us to action).
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How do I raise a ticket?
By email to Centrii support, via the web form (pick the matching category), or by API for automated/system tickets.
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How long does it last?
Only for the window you request — access is revoked at the end, so nothing is left open.
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How do I request it?
Raise a ticket under Temporary access configuration with: who needs access, what they need to reach, why, and the exact window (start/end).
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What is temporary access configuration?
A time-limited arrangement, e.g. letting an engineer or vendor reach a specific device for a defined window. Granted for the agreed period and removed afterwards.
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What is third party VPN/IPSEC and what do you need from me?
You terminate the tunnel on your own firewall/concentrator and Centrii connects as the peer. Raise a ticket under Third party VPN/IPSEC with your public peer address and the local subnets to expose...
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What is the Centrii VPN/IPSEC option and how do I set it up?
A tunnel where Centrii provides and manages the config; you apply the settings we supply. Raise a ticket under Centrii VPN/IPSEC; engineering provides the peer address and parameters, then confirms...