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  1. Centrii
  2. Support FAQ
  3. Raising and tracking support tickets

Raising and tracking support tickets

  • I have been onboarded to the Portal. Should I still email support directly?
  • What do the priorities mean?
  • What do the ticket statuses mean?
  • What are the ticket categories (incident types)?
  • What information should I include so you can resolve it quickly?
  • How do I raise a support ticket?

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