Why have I lost communication (comms) to a site?

A comms loss can originate on any of several layers: the site's internet circuit (fixed line, cellular, or satellite), the on-site network and firewall, the Centrii monitoring equipment, or the SCADA / turbine vendor's own connection. When you raise a ticket, Centrii investigates the parts we monitor and manage (the site connection and the Centrii-managed devices) and coordinates with you, your internet provider, and the O&M or turbine vendor where the fault sits on their side. Please include the site name and the approximate time the loss began, so we can correlate it with our monitoring.