I am adding or improving monitoring on a site (for example configuring SPAN ports on a SCADA switch). What do you need from me?

Raise a ticket describing the change and the equipment involved. For network monitoring set-up we typically need details of the switch and the ports to be mirrored, and coordination with your O&M or SCADA vendor. The ticket stays in Pending while the requested actions are completed, and we confirm once monitoring is in place.